Eligibility:
Our refund policy only applies to sales made through the Times Square Club website.

Process:
To initiate a refund, the customer must contact time square club customer support email hello@timesquare.club and provide a detailed explanation for the request. If the request is approved, time square club will provide instructions for returning the product.

Cancellation/Refund:

All non-guaranteed reservations will be released by 18:00 hrs 72 hours before the date of arrival. Airport or railway station transfers are arranged at an additional cost, unless specified as above.
The hotel requires at least 72 hours prior notice to cancel the reservation upto 5 Rooms any cancellation received after this will be 100% retention charges applicable.
The hotel requires at least 7 days prior notice to cancel the reservation above 5 Rooms any cancellation, received after this will be 100% retention charges applicable.

Limitation of Liability:
Time Square Club will not be liable for any indirect, incidental, or consequential damages arising from the use of its products or the application of its refund policy.

Changes to Policy:
Time Square Club reserves the right to make changes to its refund policy at any time without notice.